Refund policy

At Skin by Jacqueline, we take pride in offering high-quality, professional skincare products.

Due to the nature of personal care and beauty products, all sales are final. For the safety of our customers and to maintain product integrity, we do not accept returns, exchanges, or issue refunds on any skincare or beauty products.

If you are unsure which products are best for your skin or have questions before placing your order, we encourage you to schedule a virtual skin consultation or contact us by email or text. We're happy to help you choose the products that are right for your skin and goals before you make your purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Be sure to include your order number and photos of the item(s), and we will work with you to resolve the issue as quickly as possible.

Thank you for understanding and supporting our small business.